We received an anonymous email from a reader and we thought it would make an interesting blog. We asked a few others secretly if they had ever encountered this situation and many said yes; but what makes this particular situation interesting, is the "code of silence" surrounding it.
"I had got a set from a very well known designer when she had a Facebook sale in her group. The price was good so I thought with the reputation and number of fans she had, her work would be good. I jumped at the chance to get 2 dresses from her at such a great sale price.She said they was ready to ship and they were both my granddaughter's size too. I got the dress three weeks later. I don't know what took so long? Also I was really disappointed in the workmanship. There wasn't even top stitching on the dress. There were threads hanging everywhere and the seams weren't even straight. I have been sewing for years for my kids and grands and these things are things I would be ashamed of if I was selling what I was sewing. I don't understand why people continue to buy this designer's items? or how she can even be in business with this quality? I quietly made the decision to not buy from her any more, even if she has good sale prices."As a matter of discretion, we have chosen to withhold the name of the designer in question.
But what Designing Minds wants to know is:
- Is this common?
- Do buyers (especially buyers who are also designers/sewists) not wish to make waves?
- Is it easier to suck it up and move on and know to not buy in the future from the designer again?
- What would you do if you were the buyer? Would you email the designer and tell them you are disappointed in the purchase? or just zip your lip and move on?
- Does this happen a lot to buyers and the code of silence keeps it swept under the rug?
- As a designer how would you handle a situation like this, should a customer contact you and tell you they were disappointed in the items they purchased (and your workmanship?)
We addressed the Designing Minds advisory panel and no one was willing to comment, or add to this discussion so perhaps this is a one-time, rare event?
or Do buyers talk amongst themselves behind closed doors of secret groups and discuss the quality of certain designers' workmanship?
It has been long said since the invention of custom boutique (even back to the old school ebay days) in custom boutique that buyers DO talk about the "bad egg" or "less than great" designers who have big customer followings but yet sell nearly everything they put up for sale.
Do you think perhaps this particular buyer got a rare less than stellar dress, and this wasn't the norm for this designer? Designers are human, and occasionally pull off a less than perfect seamed garment, don't they? Everyone makes mistakes, right? OR is it the code of silence that keeps a designer who does less than professional work in business?
We want to hear from you. Comment and tell us your experiences, whether you are a designer or a buyer. Remember you may comment ANONYMOUSLY to protect your identity.
We are opening the floor for discussion
or maybe we are opening a can of worms that is better left alone?
What do you think?
~Designer Z (<-- The anonymous blogger for Designing Minds who deals with controversial/stir the pot topics)